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5 Star Service in 2013. What will you do to shine?
Logica/CGI in Bridgend, Wales have recently achieved the first ever SDI world class 5 star Service Desk Certification. It is a significant milestone for SDI as we have been working on the format with a...
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SDI Accreditation – An Increasingly Popular Choice in 2013
It’s been a very busy February for everyone at SDI. For me in particular, I have been out and about at various events both speaking and presenting. In addition to speaking at the magnificent Emirates...
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Communication choices increase for service desk customers
In my recent SDI blog, I identified the big Cs – customers, communication, connection, collaboration, community, creativity, consistency and cloud – that are being used in our sector to help focus...
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The Socially Integrated Service Desk
As the world of service management moves along the stickier side of its timeline, have we lifted our heads high enough to see what has happened to the people and technology we support? Are we best...
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Taxi Drivers Up To Speed With SDI’s Service Desk Certification programme!
Last week I had the pleasure of joining Edwina Hart, the Gower Assembly Member and Minister for Business, Enterprise, Technology and Science, on her visit to CGI’s offices in Waterton near Bridgend in...
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Become a service desk marketing machine!
It all starts with a plan right? Actually, it all starts with a need – in this case the need is for service desks to start becoming marketers. But we just fix things I hear (hopefully no-one) cry!...
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What to expect at SDI’s Annual Conference in Birmingham this week
I think we have a big opportunity this week for Service Desks. It’s SDI’s biggest ever conference with over 500 people destined to be at Edgbaston cricket ground to talk about Service Desks and how...
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#SDI13 The Conference hits the spot!
Well my forecast for what would feature in the event was not bad! There were several speakers that highlighted the need for our vision of the Service Desk to be updated. Chris Dancy and Rob England...
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What’s Your Value?
At a recent SDI event I posed two simple questions to the audience. “Raise your hand if you know your organisation’s mission statement.” Out of fifty delegates, only a handful of hands were raised....
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We’re on the move…
We’re retiring this blog but this isn’t the end. We’ve been busy creating an even better blog for our followers and we’d love to see you there. Head over to the new blog and join the conversation. The...
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