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Your moment is now…
Conference….right? So many to go to, not go to, wish you were at, ROMO, FOMO, it’s complicated. TFT12 believes 24 people should be given a voice to speak to the world. TFT12 is the first of a twice...
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Article 8
TFT12, Tomorrow’s IT Future Today 2012. TFT12 conference, for IT, Tech and Support Professionals, streamed live on 5 December 2012, follow the sun conference spanning 24 continuous hours, with...
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TFT12 a Global First!
December 5 2012 sees the first ever worldwide 24 hour IT Services Conference. As the most innovative and forward thinking industry membership body, SDI are so proud to be involved in presenting this,...
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SDI Service Desk Certification (SDC) Races Away!
Monday 26 November 2012 saw a distinguished selection of SDI certified service desks visit Kempton Park Races for a relaxed exchange of ideas and thoughts with each other all wrapped up in a fun day...
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The Future of IT Support …
As we head into 2013 the BYOD debate still rages on and services desks continue to juggle the challenges of security, increased demands on support, meeting customer expectations and engagement to name...
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The IT Service & Support Awards 18 June 2013
Recently I was asked what I felt made an award winning service desk. The answer was simple. Award winners do everyday things consistently well – always. In addition to that, they inevitably will do...
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Big Bang 2013? So glad our world didn’t end in 2012!!
According to the ancient Mayan calendar, the world ended on 21st December……but as I’m still here writing this I guess they goofed with their prediction! Just as well really (I’m not ready to end it all...
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Service desks: setting the public sector standard
For 12 years, the Service Desk Institute (SDI) has certified numerous organisations across the globe using their industry best practice standard – Service Desk Institute Certification (SDC), writes...
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5 Star Service in 2013. What will you do to shine?
Logica/CGI in Bridgend, Wales have recently achieved the first ever SDI world class 5 star Service Desk Certification. It is a significant milestone for SDI as we have been working on the format with a...
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SDI Accreditation – An Increasingly Popular Choice in 2013
It’s been a very busy February for everyone at SDI. For me in particular, I have been out and about at various events both speaking and presenting. In addition to speaking at the magnificent Emirates...
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Communication choices increase for service desk customers
In my recent SDI blog, I identified the big Cs – customers, communication, connection, collaboration, community, creativity, consistency and cloud – that are being used in our sector to help focus...
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The Socially Integrated Service Desk
As the world of service management moves along the stickier side of its timeline, have we lifted our heads high enough to see what has happened to the people and technology we support? Are we best...
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Taxi Drivers Up To Speed With SDI’s Service Desk Certification programme!
Last week I had the pleasure of joining Edwina Hart, the Gower Assembly Member and Minister for Business, Enterprise, Technology and Science, on her visit to CGI’s offices in Waterton near Bridgend in...
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Become a service desk marketing machine!
It all starts with a plan right? Actually, it all starts with a need – in this case the need is for service desks to start becoming marketers. But we just fix things I hear (hopefully no-one) cry!...
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What to expect at SDI’s Annual Conference in Birmingham this week
I think we have a big opportunity this week for Service Desks. It’s SDI’s biggest ever conference with over 500 people destined to be at Edgbaston cricket ground to talk about Service Desks and how...
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#SDI13 The Conference hits the spot!
Well my forecast for what would feature in the event was not bad! There were several speakers that highlighted the need for our vision of the Service Desk to be updated. Chris Dancy and Rob England...
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What’s Your Value?
At a recent SDI event I posed two simple questions to the audience. “Raise your hand if you know your organisation’s mission statement.” Out of fifty delegates, only a handful of hands were raised....
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We’re on the move…
We’re retiring this blog but this isn’t the end. We’ve been busy creating an even better blog for our followers and we’d love to see you there. Head over to the new blog and join the conversation. The...
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