As we head into 2013 the BYOD debate still rages on and services desks continue to juggle the challenges of security, increased demands on support, meeting customer expectations and engagement to name but a few. Read SDI’s Research Report – Empowering People on the Move for more insight into the opportunities that BYOD brings.
Coupled with the rise of Social IT, 2013 will be the year where the line between physical and virtual becomes non-existent. Social IT brings the opportunity to make IT more inclusive, adaptable, and flexible both for service desks and their customers and has the ability to provide customers with an experience more akin to those that they are used to at home. Yet at this moment in time service desks that are currently practising social IT to engage with their customer base are the exception and not the norm. Nevertheless, it never hurts to be prepared and take proactive steps towards learning how social IT could be a benefit to your service desk and what parts of social IT (if any) will be the most practical and useful.
By its very nature, social IT is constantly in a state of flux, and therefore new developments and technologies are arriving at breakneck speed.
To understand first hand some of the challenges faced by ‘real’ service desk and more importantly how they are dealing with them, join SDI at the Future of IT Support – Strategies to make Social IT a reality on 13 February 2013.
Tessa Troubridge, Managing Director, SDI
